Terms of the return Policy.

The return/exchange policy of every product has been mentioned below. If you still have further queries, please feel free to reach out to us via Email on [email protected]
Please do not self-ship any product back to our facility unless confirmed by our Customer Experience Team.

 

Phone Cases:

In case of manufacturing defects:
If you believe that you have received the incorrect item, or if you are facing any issues such as bad fitting, damage during shipment, manufacturing defects, firstly, we offer our apologies. Furthermore, you can send an email to [email protected] within 4 days of receiving the product, so we can resolve the issue immediately.
While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up.
Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement or a full refund on the amount paid by you, in your Elzii Wallet.

In case of any other issues:
If you are facing any other issues, please write to us at [email protected]. Our customer experience team will sort out all your further queries.

Mask:

In case of manufacturing defects:
In case of manufacturing defect / incorrect product delivered: If you have placed an order for a mask and we have delivered an incorrect product/defective product, you can send an email to [email protected] within 4 days of receiving the product, so we can resolve the issue immediately. While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up. Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement or a full refund on the amount paid by you, in your Elzii Wallet.

In case of any other issues:
Unfortunately, this product has no return / replacement for any other issue at your end due to hygiene reasons.

 

Custom Product:

In case of manufacturing defect / incorrect product delivered:
If you have placed an order for a custom product and we have delivered an incorrect product/defective product, you can send an email to [email protected] within 4 days of receiving the product, so we can resolve the issue immediately.
While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up. Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement or a full refund on the amount paid by you, in your vonzee Wallet.

In case of any other issues:
Unfortunately, this product is designed specifically as per your requirement, hence no return / replacement will be accepted for any other issue at your end.

 

For the other products on the website:

If you are facing any other issues, please write to us at [email protected]. Our customer experience team would love to help you out in any way possible.

 

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:
Any product that exhibits physical damage to the box or to the product.
Due to hygiene reasons, we do not accept the replacement/return of masks.
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

A used product is like kryptonite to us. We won’t be able to take that back.